Ways Leaders Can Listen Harder

On the Blog Intentional Leadership it shares five ways for leaders to listen harder:

Walk the Workplace. Senior leaders often wall themselves off, sometimes literally, in their own world. They are so busy that they don’t stray off the path from the door to their executive offices.

A great question for all senior leaders is, “When was the last time you walked around the office? Who did you meet and what did you learn?” The best times to do this are at the beginning and end of the day. These are magical times to walk the workplace if you want to know who is getting things done.

Listen, Don’t Solve. Many leaders got where they are because they “got things done.” They were problem-solvers. However, good leaders resist the urge to immediately solve every problem and instead simply listen to what they are hearing.

If someone is relating an issue and the leader cuts off that person to give an answer, the facts can be lost. The leader may not get to the heart of the matter and will miss further information the employee was going to contribute.

Corroborate Multiple Sources. Leaders have to be particularly alert to hearing things from multiple sources. If an off comment is made about a person’s performance, it could be just that: an off comment. (It could even be a destructive comment by a jealous co-worker).

However, if that same comment is heard from three or four different sources, the hard-listening leader is able to corroborate these multiple data points. It is probably a sign of a bigger issue that needs to be addressed.

Don’t Assume You Are Right. Leaders often go with their gut. It may have gotten them where they are. However, assuming they have the right answer when talking to a subordinate is short-sighted.

The department worker who is actually doing the job probably has more insight than the executive. When the finance analyst who actually processes the reports is telling you about an issue, it’s time to listen. And listen good.

Ask Questions (Lots of Them). The listening leader asks lots of questions, especially ones that start with why.

During a lunch with a junior employee, the leader is surprised that the employee wants to discuss the new expense system. Seems like an odd topic. By asking questions, he or she might uncover the new system that is saving the company money is actually taking three times as long to pay employees and twice as long for sales reps to enter their reports.

Not listening can have devastating results. It could put the church out of business.